Shipping, VAT, Duty & Customs Clearance Fees. IMPORTANT NOTES - PLEASE READ
ALL ORDERS ARE SHIPPED FROM THE UK by our fulfilment partners Classic Hand Tools. We use Classic Hand Tools because this significantly improves the service to our customers (we are artisan blacksmiths).
Shipping - this is included within your order and will be clearly displayed in your order cart/basket. All overseas orders are shipped by courier (typically DHL).
UK - 6 euros (free over 100 euros)
EUROPE - 12 euros (free over 300 euros)
REST OF WORLD - 25 euros (free over 750 euros).
All orders are shipped on a tracked service and you will receive tracking information by email.
VAT - Value added tax (TVA, GST, sales tax) & Duty
Ordering from the European Union - before Jan 1st 2021 (Brexit) you simply paid UK VAT - now you pay the VAT applicable in your country. Typically the courier company will contact you directly and ask you to pay any VAT (the normal rate in your country) and their clearance fees (about 20 euros). The rate of Duty is zero.
Rest of The World - Some countries will charge VAT, GST or similar on your goods. This threshold as to when this applies varies throughout the world. For example..as at Feb 1st 2021 it is zero for orders under $800 in the USA for the goods offered through this site. Duty charges - Rasps and rifflers come under the universal tariff code 82031000, carving tools - 82051000. All tools are MADE IN FRANCE. Import duty may be charged and again the courier will advise you of this with this when they contact you for any customs clearance fees and any VAT due.
UK customers pay VAT as normal and zero duty.
CUSTOMS CLEARANCE FEES - Some countries will levy a clearance fee (up to 20 euros in Europe) but this seems quite hit and miss and some shipments seem to get through without any charges at all but to be crystal clear, this is your payment responsibility, as is VAT and any duty payable.
ORDER FULFILMENT & Delivery Times - Your order is fulfilled by our fulfilment partners Classic Hand Tools in the UK and they will send from stock where possible. We use Classic Hand Tools because this significantly improves the service to our customers. They are the stockists with the biggest range of our tools in the world. You will be told if your delivery cannot be sent within a few days and how long you may have to wait.
OUT OF STOCK & Special Order Tools - Classic Hand Tools try to carry everything we make so it will be unusual if they are out of stock of any items (except special orders or lefties). As a general rule you should allows 1-5 weeks from order of special order items to their to dispatch. We will tell you if your order cannot be sent within 2 weeks.
You must inform us within 28 working days after expected delivery if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.