Prices shown exclude VAT. Shipping and Tax will be calculated when you enter your address in the checkout. See the Shipping & Tax page for more details.

Returns & Refund Policy

Returns & Refunds

It is very important that you are happy with the products we send to you. So if you have any concerns, questions or complaints about a product or service please don't hesitate to contact us. Initially it is best to call us on 01473 784983 or email mike@forge-de-saint-juery.com.

Please do not return anything to us without making contact because we will normally supply a returns label with postage (if the item is faulty).
If the goods are proven to be faulty then we will offer a replacement or refund and arrange for their return.


Cancellations

If you change your mind and wish to cancel your order please contact us. Officially we request you make contact with us within 28 days of receipt of goods, however things like Christmas can get in the way so we extend this to the end of January for purchases made during November and December.

For cancellations we request the items are returned to us in unused condition (including packaging if possible). We do not cover the cost of the return (unless the goods are faulty). Upon receipt of the returned goods we will refund you the cost of the product plus standard delivery (if this was applicable). If you chose a more expensive delivery option (e.g next day delivery or overseas delivery), you will be refunded the standard delivery charge that would have applied to your order.


Important Information - Please Read


All prices shown are exclusive of tax.
You may have to pay tax, duty and customs clearance fees upon arrival of the goods into your country.
Please read the important information listed on our Shipping and Tax page before you place your order.


Ordering from outside the UK?
Check the VAT and duty rules for your country by clicking the flag bubble in the bottom right hand corner of this page.

Shipping Rates

UK - €6 (free over €100)

EUROPE - €12 (free over €200)

USA & Canada - €25 (free over €500)

REST OF WORLD - €25 (free over €750)

All orders are shipped on a tracked service and you will receive tracking information by email.